NeatDesk offers omnichannel support experience to your customers through e-mail, social, chat, and phone. With different SLA package options, you can set your service hours and channels to guarantee the most effective assisted support for your brand. Our support service is divided into three tiers to guarantee each customer query is resolved timely and efficiently. In addition to the assisted channels we also provide you a branded help desk portal with customized content that can be managed by you or by our team.